Tell us what you think
We want all patients in all our hospitals to receive the best care, so we need you to tell us what we get right, as well as let us know if there are things you think we could do better.
There are several ways you can do this.
iWantGreatCare is an independent website which makes it easy for you to give feedback on your healthcare experience. Any feedback you give is anonymous (unless you reveal information) and is monitored by us so if you want to say a public thank you or highlight things you think could have been handled better, this is a really easy way to do so, plus you’ll help other patients.
Family and Friends Test
One of the simplest questions we can ask our patients is “would you recommend us to your family or friends?”. At the end of your appointment, you’ll be invited to choose one of six answers ranging from “extremely likely” to “extremely unlikely” and that’s it!
Making a complaint
We welcome feedback if you feel that the service you have received has not lived up to our high standards, and we ask that you speak to the staff at your clinic, department or ward before making a complaint as this is the fastest way to resolve any issues. If you'd like to make a formal complaint, you can do so by visiting our complaints page.
Barts Health Heroes
All our staff are committed to providing safe and compassionate care to you, and we like to recognise that some of our staff really go above and beyond for patients and colleagues.
If a staff team, volunteer or member of staff has really gone the extra mile for you or someone you’ve been visiting in hospital, we’d love to hear about it. All you need to do is completely this form and let us know in less than 250 words why you think they deserve an award.