Contact us

Staff member smiling at camera

Contact us

Contact us if you need to:

  • Change or cancel your appointment
  • Have a question or concern about your care
  • Have a general enquiry.

Main switchboard number

0207 3777 000

We are experiencing delays in answering the switchboard phone due to Covid-19 pressures. We answer emergency calls and external calls from the public as a priority. We apologise for any inconvenience caused.

Hospital telephone numbers

  • Mile End: 020 7377 7000
  • Newham: 020 7476 4000
  • St Bartholomew's: 020 7377 7000
  • The Royal London: 020 7377 7000
  • Whipps Cross: 020 8539 5522

Find our hospitals

Please visit our dedicated hospital pages. 

Visiting our other sites

We provide services from many other locations.

Cancel your appointment or general questions

If you are not able to keep your appointment, or need further details, please tell us as soon as possible. Call the telephone number on your appointment letter or card. Your slot will then transfer to another patient.

Making a comment or complaint

You may be unhappy with any aspect of care provided for either you, your relative, or friend. Please raise the issue with us as soon as possible so that we can address it. Find out how to tell us what you think.

Health records

You have the right to a copy of information we hold about you. View information and guidance on your own health records. Do not make requests for personal information under the Freedom of Information Act.

Freedom of Information

For Freedom of Information requests please visit our FOI webpage.

Patient Advice and Liaison Service (PALS)

Our Patient Advice and Liaison Service (PALS) team gives free and confidential support, information, and advice. This is available to all patients and their relatives, friends, and carers.

Patient safety

Barts Health commits to patient safety. We promote timely reporting and investigation of incidents from those that result or may have resulted in patient harm.

Individuals or organisations can raise any patient safety related concern for further investigation. Please email: BHNT.PatientSafety@nhs.net.

Media enquiries

For all media enquiries, please contact the Press Office.